Are utilities included in the rent?
Utilities are billed separately from rent.
When is rent due?
Rent is charged on the 1st of each month. We offer a grace period through the 5th, so late fees won’t apply until after that date.
What are the move-in costs and fees?
Before move-in, you’ll need to pay your security deposit and your first rent installment.
Is renters insurance required?
Yes. Renters liability coverage is required and can be purchased through us or provided by your own insurance company if it meets our requirements. Personal renters insurance is also available through us, but you may opt out if you have your own qualifying policy.
Is parking available?
Yes! Parking is available, although spaces are limited and typically accommodate about half of our residents each year. Contact our team for current availability.
Do you run credit and background checks? What are the qualifying criteria?
Yes, all applicants undergo credit, criminal, and rental history screenings. To qualify on your own, you’ll generally need a clear rental and criminal history, a credit score of at least 650, and a monthly income that is at least 2.5 times the monthly rent.
What documents or information do I need to apply?
You’ll need your Social Security number, phone number, email address, and a valid photo ID.
Can I request a roommate?
The easiest way is to let our leasing team know who you’d like to room with. You can also include roommate requests on your application.
Do you offer roommate matching?
Yes! We ask questions about your lifestyle and living preferences during the application process and do our best to match roommates based on compatibility.
What is the pet policy?
Pets are not permitted at our community.
If you have questions regarding service or assistance animals, please contact our leasing office.
What is the decorating policy?
We encourage residents to make their space feel like home! Command hooks are recommended, and small nail holes are generally allowed as long as they are properly filled before move-out.
What is the guest parking and visitor policy?
Guests are welcome to visit during the day. Overnight guests must register for a guest parking pass through UPA to avoid parking violations.
How do I schedule a tour?
Scheduling a tour is easy! Simply use this link to book a time that works for you: http://nest.io/sched/1czavi-2tp8/
What do I need to bring to my new apartment?
We recommend bringing bedding, food, decorations, kitchen essentials, bathroom supplies, and any other personal items that will help make your apartment feel like home.
How are packages delivered and where can I pick them up?
Be sure to use the correct building address when placing orders, as each building has its own address. Depending on the carrier and package type, deliveries may be placed in an Amazon locker, delivered directly to your door, or placed in the community mailbox area.
How do I submit a maintenance request?
Maintenance requests can be submitted through your resident portal. Simply log in and select the “Request Maintenance” option.