Are utilities included in the rent?
No, utilities are not included in your rent. Your monthly rent covers your apartment only, and utility charges will be billed separately.
When is rent due?
Rent is due on the 1st of each month. We offer a grace period through the 5th at midnight, so be sure to submit payment before then to avoid any late fees.
What are the move-in costs and fees?
To move in, you’ll need to pay a $300 security deposit and your August installment, which is due on the 1st.
Is renters insurance required?
Yes, renters’ insurance is required. Our insurance program is available for $15 per month. If you already have your own policy that meets our requirements, you may opt out once your coverage has been reviewed and approved.
Is parking available?
Yes! We offer both guaranteed and non-guaranteed parking options. Guaranteed parking is $50 per month, and non-guaranteed parking is $40 per month. Parking availability may be limited, and a waitlist may apply.
Do you run credit and background checks? What are the qualifying criteria?
Yes, all applicants complete a screening process. Generally, applicants should have a credit score of 650 or higher and a monthly income of at least 2.5 times the base rent.
What documents or information do I need to apply?
You’ll typically need a valid photo ID, your Social Security Number, and basic personal and financial information to complete your application.
Can I request a roommate?
Our application includes a roommate request section where you can list specific roommates you’d like to live with, as well as any preferences or accommodations you’d like us to consider.
Do you offer roommate matching?
Yes! We use the information provided in your application to thoughtfully match you with roommates who have similar preferences and lifestyles whenever possible.
What is the pet policy?
Pets are not permitted at the community. However, approved service animals and emotional support animals (ESAs) are welcome with the appropriate documentation.
What is the decorating policy?
Our decorating guidelines can be found in Section 18 of your lease under the Special Provisions section. Please review these guidelines before making any changes to your apartment.
What is the guest parking and visitor policy?
Visitor parking can be requested through the UPA app provided by the community. Be sure to register your guests to ensure they are parked in approved areas.
How do I schedule a tour?
Scheduling a tour is easy! You can contact our office by phone or email, or book a tour online through our scheduling page.
What do I need to bring to my new apartment?
Your apartment comes fully furnished with a mattress, bed frame, dresser, couch, coffee table, dining table, and chairs. You’ll just need to bring your personal belongings, bedding, kitchen essentials, and anything else you’d like to make your space feel like home. Be sure to check out our move-in packing list for helpful suggestions.
How are packages delivered and where can I pick them up?
We have an Amazon Locker system that accepts packages from all major delivery carriers. Each apartment is also provided with a mailbox and key for regular mail delivery. Please note that the office is unable to accept or hold packages.
How do I submit a maintenance request?
Maintenance requests can be submitted anytime through your resident portal. Our team will review your request and work to resolve the issue as quickly as possible.